Terms + Conditions

  • $1000 minimum (plus sales tax per delivery city) on orders requiring delivery
  • In-town delivery is a fixed rate of $520
  • 25 – 50 miles outside of Denver (Boulder, Longmont, Westminster, Louisville, Parker, etc.) is a fixed rate of $645
  • Should you require delivery outside of the designated zones, please contact hello@thedenrentals.com to coordinate.
  • Deliveries are offered between two windows: 8:30-10:30 am & 11:30-1:30 pm. Client will receive a call 30 minutes prior to delivery.
  •  The Den delivery service includes:
    • Time and labor involved in pulling, preparing and packing the truck prior to the delivery time slot
    • Time, mileage and gas traveling to the listing
    • Unloading items off truck at listing
    • Setting up items in the designated areas one time
    • Time, mileage and gas traveling back to warehouse
    • Time, mileage and gas returning to the listing to pick-up and pack items back in truck once pick-up date has been confirmed
    • Time, mileage and gas traveling back to warehouse
    • Time and labor to unload truck and and place items back to where they belong
    • Use of The Den truck
    • All moving supplies required
  • Additional surcharge will apply to any delivery requiring the following:
    • an elevator + $125
    • long carry + $125
  • It is the client’s responsibility to select the appropriate delivery notes on our website when checking out. If the above is not disclosed prior to delivery, surcharges will be added retroactively once delivery is complete
  • It is the client’s responsibility to ensure furniture selected will fit into the home, elevator or hallways. If additional time is incurred based on the difficulty of delivery, client will be notified of additional charges and billed accordingly
  • All large items (furniture) are set in place according to direction given on-site by client one time.
  • If The Den team is asked to move furniture more than one time, or if you need our delivery crew to spend extra time on site making sure your project is perfectly staged and ready for the sale, client will be retroactively billed $50 for each additional 30 minutes.
  • Lamps, art & smaller bins of decorative items are placed in the kitchen for on-site contact to unpack and place. Delivery crew will place furniture once per the direction of on-site contact. Please note: our delivery crews are not as aesthetically focused as our stylists and therefore not responsible for hanging artwork, styling pillows, styling smalls, making beds, putting lamps together, or making layout adjustments
  • Please add $50 for each additional 30 mins if you need our delivery crew to spend extra time on site making sure your project is perfectly staged and ready for sale
  • Client is required to keep the bins, clear zipper bags for bedding/pillow and packing material to bring back to pick-up. If any bins or clear zipper bags are not returned after the pickup is complete, client will be billed $30 per bin or clear zipper bag that is not returned
  • Styling services must be reserved separately if client wishes to include onsite styling of small items and décor, The Den will send out one of our expert Stylists at a rate of $175/stylist/hr. Does not require a styling contract. To inquire, please contact stylist@thedenrentals.com
  • The Den delivery team is only contracted to set up and handle The Den rentals. Any set-up of listing or client’s/homeowners own property is strictly prohibited
  • The Den delivery crew is not responsible for any cleaning of the floors or property once items have been delivered
  • The Den delivery crew is not responsible for hanging artwork, but we are happy to assist the onsite contact with any large or heavy pieces
  • The Den delivery crew is not responsible for shoveling snow/ice. Please ensure the property is safe to access during or post inclement weather or we will be forced to reschedule delivery/pickup until it is safe to return. If rescheduling is required, rental period will still begin on original confirmed delivery date and continue until pick-up can be completed. Client will incur a re-delivery fee of $300 in addition to the initial delivery fee. If The Den delivery crew is asked to shovel, client will be billed an additional $300 to cover the additional time and labor
  • Client will receive an email reminding of the second month billing date 7 days in advance. Client is required to make a decision at that time to either extend the rentals or request a pickup at that time. If a pickup has been selected, the inventory will be added back onto our website as available for another stager to rent
  • To request a pick-up, please contact hello@thedenrentals.com
  • It is client’s sole responsibility to provide a 7 day written notice to The Den regarding requested pick-up date. The Den will coordinate a pickup within the 7 days. If less than 7 days are provided by the client, a $500 rush fee will apply. If less than 48 hours is provided, a $1,000 rush fee will apply
  • Client is responsible for providing The Den with appropriate property access if they cannot meet our crew onsite for pick-up (i.e. lockbox, garage code, gate code, etc.) However, the listing must be de-staged (art removed from walls, pillows & towels bagged, bedding bagged, décor packed in bins, lamps unplugged & shades removed) and prepped for The Den crew prior to our arrival for load-out or a $500 fee will apply
  • Client is responsible for removing all artwork & nails from the walls and placing in a convenientr and visible location all together (i.e. entry hallway/hallway) prior to The Den crew arriving for load-out
  • Client is responsible for unplugging lamps/removing shades and placing in a convenient location all together (i.e. entry hallway/hallway) prior to The Den crew arriving for load-out
  • Client is responsible for unplugging lamps/removing shades and packing back in the bin provided by The Den and placed in a convenient location all together (i.e. entry hallway/hallway/kitchen) prior to The Den crew arriving for load-out
  • Client is responsible for packing all smalls in provided bins using packing materials provided during delivery, prior to The Den crew arriving for load-out
  • Client is responsible for packing up all bedding/pillows/throws/towels in original packaging provided by The Den during delivery, prior to The Den crew arriving for load-out
  • MONTHLY | All rentals are priced according to a 30-day rate
  • Each consecutive month after the initial 30 days, is prorated. Client will be billed the full 30-day rental amount and reimbursed for any unused days once pick-up is complete. Pick-up date is included as a billable date
  • Client is required to pay in full upon checking out of The Den website. However, the 30-day rental period will begin on confirmed delivery date.
  • Renter is liable for any damage to furniture, lighting, art & décor items or any other products that are leased from The Den
  • If any of The Den leased furnishings are damaged beyond repair during the rental period, renter will be charged 2 times original retail cost to replace
  • Renter is liable for any stolen or lost property & will be charged 2 times original retail cost of furniture, rugs, accessories, lighting, art or any other object that is stolen/retained by client
  • Renter is liable for the 2 times the original retail cost of all goods if pickup is not requested and complete prior to new owner occupancy and The Den furnishings are seized
  • Renter is liable if it is discovered a person or persons has been occupying a previously vacant listing. Our furniture is leased under good faith that the renter has disclosed any pertinent information about occupants. If our team comes to pickup and a person or persons is occupying the space and has been using our bedding, towels, textiles, furniture, etc., renter will be charged an additional $1,000 charge for damages and cleaning that must commence upon return to the warehouse. No exceptions.
  • The Den does not accept returns or exchanges of any furniture, rugs, lighting, décor/accessories, art or any other object once they have been delivered to the client. We have conveniently listed all product details & dimensions on our site to ensure you’re able to confidently select the appropriate pieces for your property
  • If a client wishes to add additional pieces to an order that has already been delivered, it must be arranged by contacting hello@thedenrentals.com
  • Please direct your cancellation or re-schedule to hello@thedenrentals.com
  • If the delivery is cancelled/rescheduled within 2 business days of your confirmed delivery date, the first month’s rent or $1,000 (plus sales tax per delivery city), whichever is greater, will be charged to the credit card provided
  • If a delivery is rescheduled on the same day of confirmed delivery date, the rental period will begin on the original confirmed delivery date regardless of rescheduled date

If you’d like one of The Den’s expert Interior Stylist’s to help to sell your home, please contact stylist@thedenrentals.com to inquire about pricing and team availability. You can learn more and view some of our work in our Custom Styling section.